Reporting Power Outages

If you experience a power outage, please first check your fuses or circuit breakers, as the issue may be within your panel.

To report the outage, please call us at 800-364-8640, or you can also report outages online through SmartHub.

Important Reminders:

• Don’t assume your neighbor has reported the outage. You may be the only one affected.
• Every report helps. The more members who report an outage, the faster our crews can identify the issue and restore power.
• High call volumes during major outages are common. If you can't get through immediately, please be patient and try again, or try using SmartHub.

⚠️ Please note: If the problem is determined to be on your side of the meter (such as within your home or past the masthead/meter pole), you may be responsible for non-outage fees — up to $300.